*****As of 11/1/2017 we will no longer be shipping wine out of state. You can, however, place an order on our website and pick it up in-store if you live in Rhode Island. Please call us if you have any questions : 401-364-6626
Please take a moment to review our shipping policies before you order.
Customer Age Policy
You must be 21 years of age or older to order our products online. By ordering online you attest that you are 21 years of age or older. You must furnish proper identification to verify that you are 21 years of age or older when you pick up wine or have wine shipped or delivered to you.
Credit Cards Accepted for Online Orders
For online orders, we accept payment by Visa, Mastercard, Discover or American Express.
Your Online Payment Is Secure: Use Your Credit Card With Confidence
To fully ensure the security of your online payment, we use Sage Payment Solutions. Sage employs proven technology and procedures to transmit data safely and to safeguard consumer data. Sage Payment Solutions is PCI compliant, which requires diligent adherence to anti-fraud measures to protect merchants and consumers.
Thanks to Secure Socket Layer (SSL) authentication and encryption technology, you can enjoy the convenience of purchasing products from our online store with complete confidence that your credit card transaction will be processed securely.
Store Pick-up Information
If you wish to pick-up your online order at our shop, please select that option during the checkout process. Your pick-up order will be ready for you after 5 PM that day, if your order is placed before NOON. If a pick-up order is placed after NOON, the order can be picked up the next business day.
Our Quantity Discount Offers
Purchase 6 to 11 bottles (any combination) and receive a 5% discount.
Purchase 12 or more bottles (any combination) and receive a 10% discount
In some circumstances, you may place an order online at the same time as another customer, and therefore an item may show that it's available when in fact it may be out-of-stock. Should this occur, we will contact you immediately to discuss a replacement option. Charlestown Wine & Spirits also reserves the right to change vintages on wines priced under $20 prior to shipping without notification.
Charlestown Wine & Spirits’ Return Policy
Ensuring you are satisfied with your experience at Charlestown Wine & Spirits, whether shopping at the store or on our website, is always our first priority. If there is a problem with your order, please contact us immediately at 401-364-6626 or via email at Jane Gross at firstname.lastname@example.org.
If you feel that wine you purchased from Charlestown Wine & Spirits is defective, corked or spoiled, we will provide you with a refund or credit of the net price of the wine and any paid sales tax, if accompanied by the original receipt within 30 days of purchase and the empty bottle of wine. Please write your name, phone number and address on the receipt for verification. Shipping charges are NOT refundable. Refunds will be made by crediting the original payment method.